High Value Network Equipment From London to Dubai

Importer of Record (IOR), DDP clearance, warehousing and white glove delivery for a global financial services firm

Your equipment, our import licence: high value network equipment from London to Dubai

Multinationals expanding in the Gulf often need equipment on site before they hold a UAE import licence of their own. A global financial services firm was in exactly that position with high value enterprise network equipment bound for Dubai. S A G Logistic Services LLC acted as its Importer of Record (IOR) and took full responsibility for everything after landing, and the account has since become recurring business.

Client details & shipment specifics are limited by a confidentiality agreement.

At a Glance

Client	A global financial services firm
Cargo	High value enterprise network equipment: edge routers with modules and power supplies, console servers, and fibre and copper structured cabling
Route	London Heathrow (LHR) to Dubai (DXB) by air, then by road to the client's site in Dubai
Incoterm	DDP (Delivered Duty Paid)
Client's role	Origin handling and air freight to Dubai
Scope in the UAE	Importer of Record (IOR); Customs Brokerage, Compliance & DDP; warehousing on request; white glove delivery
Customs clearance	1-2 days after arrival

What the client needed

Import capability without a local licence

Importing into the UAE requires a Trade Licence (TL) with import activity and a VAT Certificate (TRN). The client wanted its equipment in Dubai without setting up an import licence of its own, so it needed a partner able to import under its own licence rather than simply move cargo.

Delivery aligned with site dates

The Dubai site was working to fixed dates, so each consignment had to reach it when planned. The client’s team in Europe managed origin handling and air freight; everything from landing onwards, at a landed cost agreed at the outset, sat with the UAE partner.

Who this is for

Multinationals entering or expanding in the UAE and GCC without a local import licence.
Global IT, technology and infrastructure teams rolling out high value equipment across the Gulf.
Logistics companies across the USA, the UK and Europe seeking a UAE and GCC partner for IOR, Customs Brokerage, White glove delivery and Warehousing & Distribution.
Shipments held at customs with another provider that need to be released and delivered.

How S A G Logistic Delivered

Need End-to-End Import & Customs Support?

The outcome for the client

The client now brings equipment into the UAE through a repeatable, fully managed import route, with one accountable, reliable team from documents to handover. The result reflects the commitment S A G Logistic Services LLC makes to every client: never a stuck shipment.

One Importer of Record across all six GCC countries
S A G Logistic Services LLC holds import licences in the UAE, Saudi Arabia, Oman, Qatar, Kuwait and Bahrain. In each, it acts as the importer on the customs declaration and handles every customs procedure, from classification, valuation and declarations to duty and VAT settlement and regulatory approvals. In Saudi Arabia, this includes SABER certification alongside DDP. Importing is its core, everyday work.

Client's Feedback

I wanted to thank you for the good service. We will have regular shipments coming your way.

Client feedback

We have many businesses in the GCC countries. We will keep in contact. For now we will see an influx of business to UAE.

Client feedback on receipt, translated from Arabic

About S A G Logistic Services LLC

S A G Logistic Services LLC is a trusted Dubai-based provider of complex logistics solutions for high value and commercial cargo. Its services:

Exporter of Record (EOR) from the USA, the UK, Europe and Asia to the GCC and major countries worldwide.
Freight Services: worldwide sea and air freight, plus sea, air and ground freight across the GCC.
Importer of Record (IOR) across the GCC.
Customs Brokerage, Compliance & DDP.
White glove delivery.
Warehousing & Distribution in Jebel Ali (JAFZA) and mainland.

Certifications & Memberships

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Attention: We do not accept personal, courier and samples shipments below 45kg.

Get In Touch

1202, Level 12, Fahidi Heights - AWR Properties, Dubai, United Arab Emirates
09.00 AM to 6.00 PM (Monday to Friday)
+971 4 349 4262
+971 54 792 8524
+971 54 792 8525
info@saglogistic.com
sales@saglogistic.com

Frequently Asked Questions

How is an Importer of Record different from a freight forwarder?

A freight forwarder arranges transport. An Importer of Record imports the goods under its own licence and registrations, manages the customs declarations, duties and approvals, and then delivers to the consignee, who does not need an import licence of its own.

Does networking equipment need regulatory approval before UAE customs clearance?

Telecommunications and wireless-enabled equipment generally needs regulatory type approval in the UAE before it can be cleared. An experienced IOR arranges this before the cargo arrives.

How is customs value calculated in the UAE?

On a CIF basis: the transaction value plus freight and insurance to the point of entry. Customs duty (generally 5%, with exemptions for some goods) and 5% import VAT are calculated from that value.

What is the difference between DDP and DAP?

Under DDP, duty and VAT are paid before delivery and the receiver has one fixed landed cost. Under DAP, the receiver pays duty and VAT on arrival.